FAQ
Frequently asked questions
Answers to the questions we’re asked most often. Can’t find what you need? Write to us.
Your stay
What are the check-in and check-out times?
Check-in is from 3 pm to 10 pm, check-out by 11 am. If you arrive after 10 pm, please let us know in advance.
Where do I check in?
At the Taormina Palace Hotel reception, next to TPH Rooms, or on your own with self check-in.
Is breakfast included?
It depends on the rate: with the breakfast rate it is served in the Taormina Palace Hotel breakfast room.
Can I leave my luggage?
Yes, you can leave your luggage with us before check-in and after check-out.
Is there private parking?
No, there are paid public car parks nearby, which cannot be booked through us.
Are pets allowed?
Yes, small pets on request: please contact us before booking.
Do you have a baby cot?
Yes, on request: please mention it when booking.
Is there an accessible room?
Yes, one of the four rooms is accessible to guests with reduced mobility: please mention it when booking.
Is the tourist tax included?
No, it is paid at the property according to the amount set by the City of Taormina.
Can I cancel my booking?
It depends on the rate: flexible rates can be cancelled within the stated terms, non-refundable rates cannot.
Do you arrange excursions and transfers?
Yes, with certified agencies and drivers. Contact us for information and prices.
Are there benefits when booking on the website?
Yes: best rate, a reserved discount at Terrazza Moro restaurant and special prices at the Spa Bellezza & Benessere.
Your hideaway in Taormina.
Book on our website: best rate and a direct reply from the people who welcome you.